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Congratulations to Clay Hooten for being awarded the Best of Buck's Service Award. Since becoming part of the Lubbock Avalanche Crew in 1999, Clay quickly earned the reputation as one of the "Greats" at Bahama Buck's. "I've had time to really hone my customer service skills." Clay asserts, "I love having fun and making customers feel comfortable." Clay is both quick with a laugh and quick with his service.

Although Bahama Buck's is known for its great service, Clay takes customer service to a new level. "Ever seen anyone do a standing back flip for the crowd?" asks Clay, "I've only landed one perfectly to date, but the customers love it when I try!"

And love him they should. As an expert at his trade, Clay specializes in knowing his customers names and ordering habits. "Here comes Wanda," notices Clay, "Blue truck, drive thru ... she always orders a Large Wavebender, two cherries, no whipped cream and always has exact change." Always? Clay grins as Wanda pays with exact change. King for a day.

"Clay has his regulars who always come to see him." Manager James Delgado comments, "He interacts well with adults, kids, pets - anyone. He has a real gift for customer service." Regarding Clay's first day, Delgado remembers "The first time I met Clay he was real quiet. I think I caught him on an off day."

Everyday has been "on" since then. "There's never a dull moment with Clay. Daily he shouts out movie lines, entertains customers and keeps a good story going around here," says Delgado.

"It's all part of our culture." General Manager Sarah Zouzalik agrees, "Clay is phenomenal at making you smile, regardless of the day. He makes everything funny."

And why shouldn't it be fun? Clay believes the Avalanche Crew to be an extension of his family. "They're all my friends. We're a really tight group, and it makes everything gel at Bahama Buck's" says Clay, "There is always something crazy happening around here."

The Lubbock Avalanche Crew is a tight knit group. "Interaction is the name of the game, even outside of work." states Clay. From golf days to home run derbies, Clay finds time to get together with the "Crew" to have some fun and relax. Manager Ryan Callison states, "Clay and I get really competitive when it comes to golf. Sometimes I win, sometimes he wins - but we always have fun."

Because of Clay's loyalty, friendliness and his great customer service, Bahama Buck's Franchise Corporation is pleased to recognize Clay as one of the Best at Buck's. Congratulations again to Clay Hooten on being awarded the Best of Buck's Service Award. Keep perfecting that back flip!


 
   

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